Remote Billing Support Specialist — Healthcare

Tempus AI; United States; Remote; USD 30,000 - 33,000; Full time

Job summary

Tempus AI is seeking a Billing Support Specialist to be the primary contact for billing questions from patients, clients, and payors. Responsibilities include communicating estimated out-of-pocket costs, assisting options, quoting pricing, collecting payments, and reviewing patient correspondence.

Remote role in the United States with hourly pay. Key duties include resolving billing issues, partnering with Ambry systems, and maintaining thorough documentation of interactions.

Qualifications

• Possesses a high school degree or higher (Bachelor’s degree preferred but not required).
• Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes.
• Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision.
• Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred.
• Ability to read and interpret documents and Ambry/Tempus requisitions, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization.

Responsibilities

• Provide support to clients and patients in a timely and professional manner.
• Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues.
• Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party.
• Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing.
• Document all client, patient, and payor interactions within Ambry systems completely and thoroughly.
• Review, identify, and process documents appropriately.
• Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
• Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues.
• Other duties as assigned.

Skills

CPT & ICD10 knowledge

Medical terminology

Excellent telephone & communication

Team collaboration

Microsoft Office

Salesforce or case management software

Read/interpret documents

Education

High school diploma or higher

Bachelor’s degree preferred

Tools

Google Chrome

Ambry/Tempus requisitions

Job description

Tempus AI is seeking a Billing Support Specialist to be the primary contact for billing questions from patients, clients, and payors. Responsibilities include communicating estimated out-of-pocket costs, assisting options, quoting pricing, collecting payments, and reviewing patient correspondence.

Remote role in the United States with hourly pay. Key duties include resolving billing issues, partnering with Ambry systems, and maintaining thorough documentation of interactions.