Billing Support Representative (Remote)

Tempus AI, Inc.; California; Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Incentive compensation

Restricted stock units

Medical benefits

Job summary

Tempus AI, Inc. is hiring a Billing Support Specialist to be the primary contact for billing questions from patients, clients, and payors. You will provide support for estimated out-of-pocket costs, assist options, billing status, and payment collection across phone, email, chat, or text.

Responsibilities include documenting interactions in Ambry systems, reviewing documents, and resolving issues with little supervision. Prior health-care billing or patient-contact experience is preferred.

Qualifications

• Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes.
• Excellent telephone and communication skills.
• Capable of working within a team and handling workload with little supervision.
• Able to read Ambry/Tempus requisitions and write routine reports.

Responsibilities

• Provide support to clients and patients in a timely and professional manner.
• Respond to billing inquiries via multiple channels (phone, email, chat, text).
• Document all interactions in Ambry systems completely and thoroughly.
• Review, identify, and process documents appropriately.

Skills

High school degree or higher

Excellent telephone/communication

Team environment capable

Ability to work with minimal/no-super?

Read/write routine reports and letters

Read/interpret Ambry/Tempus requisit.

Math with basic arithmetic

Education

Bachelor’s degree preferred but not required

Tools

Microsoft Office

Google Chrome

Internet usage

Salesforce or case management software

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. The Billing Support Specialist’s role is to be the primary contact for billing questions received from patients, clients, and payors. In this role, Billing Support Specialist provides client and patient support for billing-related issues, including but not limited to communicating estimated out-of-pocket costs, offering assistance options, providing billing status, quoting pricing, collecting payments and reviewing patient correspondence.

Key Responsibilities:

• Provide support to clients and patients in a timely and professional manner.
• Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues.
• Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party.
• Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing.
• Document all client, patient, and payor interactions within Ambry systems completely and thoroughly.
• Review, identify, and process documents appropriately.
• Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed.
• Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues.
• Other duties as assigned.

Qualifications:

• Possesses a high school degree or higher (Bachelor’s degree preferred but not required).
• Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes.
• Excellent telephone and communication skills.
• Capable of excelling within a team environment.
• Capable of accomplishing workload and additional projects with no supervision.
• Working knowledge of Microsoft Office, Google Chrome, and internet usage required.
• Salesforce or other case management software preferred.
• Ability to read and interpret documents and Ambry/Tempus requisitions, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization.
• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Previous experience in health care or clinical laboratory administration is preferred.
• Previous experience in customer service, specifically patient facing in a health or wellness setting, is preferred.
• Previous experience in insurance billing, including insurance verification, authorization, or collections.

Remote: $22.00 - $24.00/hr The expected salary range may vary for other locations. Actual salary may vary based on qualifications and experience.

Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives.

We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.