Remote Billing Care Specialist

Tia; United States; Remote; USD 28,000 - 30,000; Full time

Job summary

Tia is seeking a Billing Care Coordinator to support members with complex or urgent billing questions in a thoughtful, clear, and solutions-oriented way. You will be a primary voice for billing-related support, researching, documenting, and resolving cases with HIPAA-compliant practices.

The role emphasizes empathy, accuracy, and collaboration with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams. This is a remote, full-time position with weekday hours.

Qualifications

• 1+ year of experience in billing support, revenue cycle, patient/member services, customer support, or another high-touch service role.
• Comfort handling live phone interactions, escalations, and sensitive conversations with empathy and professionalism.
• Strong attention to detail, documentation habits, and follow-through.
• Ability to research issues, follow defined workflows, and manage cases through resolution.
• Clear written and verbal communication skills.
• Comfort using billing systems, ticketing tools, phone systems, Google Workspace, or similar technology.
• Ability to work full-time weekday hours.

Responsibilities

• Member Billing Support: Handle inbound billing calls, escalations, and urgent member requests with professionalism, empathy, and accuracy.
• Case Resolution: Research and resolve billing concerns related to insurance denials, payment discrepancies, patient balances, and other complex billing questions.
• Cross-Functional Partnership: Partner with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams to resolve nuanced cases and ensure smooth handoffs.
• Documentation & Compliance: Accurately document calls, cases, actions, and follow-up steps in accordance with HIPAA and internal compliance standards.
• Escalation Management: Follow escalation protocols and ensure cases are fully resolved, clearly communicated, or routed to the appropriate team.
• Member Experience: Provide clear, compassionate communication that helps members understand their options and feel supported throughout the billing resolution process.
• Process Improvement: Identify recurring billing issues, workflow gaps, or member pain points and share insights that help improve the billing experience.

Skills

Billing support experience

Empathy in customer interactions

Attention to detail

Documentation habits

Communication skills

Research & case management

Remote collaboration

Tools

Billing systems

Ticketing tools

Phone systems

Google Workspace

Job description

Tia is seeking a Billing Care Coordinator to support members with complex or urgent billing questions in a thoughtful, clear, and solutions-oriented way. You will be a primary voice for billing-related support, researching, documenting, and resolving cases with HIPAA-compliant practices.

The role emphasizes empathy, accuracy, and collaboration with Revenue Cycle Management SMEs, Billing Success Coordinators, and billing support teams. This is a remote, full-time position with weekday hours.