Remote Bilingual Billing Support Specialist (Spanish/English)

Clarity Partners; United States; Remote; USD 20,000 - 28,000; Full time

Job summary

Clarity Partners is seeking a fully remote Bilingual Customer Service Representative, based in the United States, to serve as the first point of contact for customers via phone and email. The role focuses on billing inquiries and resolving questions about charges.

You will explain billing types, review charges, and research inquiries to deliver accurate, policy-compliant solutions while maintaining professionalism and courtesy. Fluency in Spanish and strong English communication are essential.

Qualifications

• 1–3 years of experience servicing customers within a call center and billing environment.
• Fluent in Spanish with strong English communication skills.
• Proficiency with computers and ability to navigate multiple applications.

Responsibilities

• Act as the initial and primary point of contact for customers via inbound phone calls and emails.
• Provide accurate information on billing types, charges, rates, and municipal requirements.
• Explain billing types, charges, and rates to customers.
• Research and analyze inquiries to resolve customer issues effectively.
• Escalate unresolved or out-of-scope issues to the next level of support or the proper department.
• Maintain high standards of professionalism, ethics, and service quality.
• Ensure timely and accurate responses to customer inquiries.

Skills

Spanish fluency

English proficiency

Call center experience

Typing 35 wpm

Education

High school diploma or GED

Job description

Clarity Partners is seeking a fully remote Bilingual Customer Service Representative, based in the United States, to serve as the first point of contact for customers via phone and email. The role focuses on billing inquiries and resolving questions about charges.

You will explain billing types, review charges, and research inquiries to deliver accurate, policy-compliant solutions while maintaining professionalism and courtesy. Fluency in Spanish and strong English communication are essential.