Remote Billing & Customer Service Specialist

Clarity Partners; Chicago (IL); Remote; USD 20,000 - 28,000; Full time

Job summary

Clarity Partners is seeking a fully remote Customer Service Representative based in the Chicago area. You will be the first point of contact for customers via phone or email, handling billing inquiries and explaining charges in clear, compliant terms.

Ideal candidates have 1–3 years in a call center or billing environment, strong written and verbal English, and solid computer skills including 35 wpm. A high school diploma or GED is required.

Qualifications

• 1–3 years of experience in a call center and billing environment.
• Strong verbal and written communication; professional, courteous demeanor.
• Proficiency in English; computer literate with multiple applications.
• Typing speed of at least 35 wpm.
• Good attendance with minimal unscheduled absences.
• Strong attention to detail, time management, and organization.
• High school diploma or GED required.

Responsibilities

• Serve as the initial contact for customers via inbound calls and emails.
• Provide resolutions and accurate information for account questions while following policies.
• Explain billing types, charges, and rates to customers.
• Research and analyze inquiries to resolve issues effectively.
• Escalate unresolved or out-of-scope issues to the next support level.
• Maintain high standards of ethics, service quality, and professionalism.
• Provide accurate information on billing and municipal requirements.

Skills

Verbal communication

Written communication

Customer service

Typing 35 wpm

Attention to detail

Attendance

English proficiency

Education

High school diploma or GED

Job description

Clarity Partners is seeking a fully remote Customer Service Representative based in the Chicago area. You will be the first point of contact for customers via phone or email, handling billing inquiries and explaining charges in clear, compliant terms.

Ideal candidates have 1–3 years in a call center or billing environment, strong written and verbal English, and solid computer skills including 35 wpm. A high school diploma or GED is required.