Remote Billing Specialist I – Invoices & Payments

Cox Enterprises; Nashville (TN); Remote; USD 23,000 - 34,000; Full time

Job summary

Cox Automotive is hiring a Billing Specialist I. This is a customer-facing role handling inbound inquiries by phone and email, serving as the first line of contact for billing questions.

You will work with internal teams to process, audit invoices, maintain accounts, and support billing policies. This hourly position offers remote work within the United States and opportunities for additional compensation.

Qualifications

• HS diploma or GED with 2+ years billing experience.
• Ability to document resolutions and escalate when needed.
• Strong written and verbal communication, accuracy in work.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments accurately.
• Set up and maintain customer accounts in billing systems.
• Audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies and inquiries.
• Post payments and adjustments to accounts.
• Monitor billing reports for exceptions and issues.
• Collaborate with internal departments to resolve concerns.
• Maintain records and support documentation.
• Follow billing policies and regulatory requirements.
• Support continuous improvement to billing efficiency.

Skills

Billing experience

Communication skills

Accounting basics

Excel

Oracle

Customer service

Documentation

Time management

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I. This is a customer-facing role handling inbound inquiries by phone and email, serving as the first line of contact for billing questions.

You will work with internal teams to process, audit invoices, maintain accounts, and support billing policies. This hourly position offers remote work within the United States and opportunities for additional compensation.