Remote Billing Specialist I - Invoices & Payments

Cox Enterprises; San Francisco (CA); Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

6.67 hours PTO per month

Seven paid holidays per year

Bereavement leave

Time off to vote

Jury duty leave

Volunteer time off

Military leave

Parental leave

Job summary

Cox Automotive is hiring a Billing Specialist I. This customer-facing role handles inquiries via phone and email, processing invoices, researching billing questions, and supporting internal teams. You’ll manage the approval workflow and ensure accurate, timely billing.

The position emphasizes attention to detail, strong communication, and collaborative problem-solving within a fast-paced environment. Remote work is possible anywhere in the USA with day shifts.

Qualifications

• High school diploma/GED; 2+ years of billing experience in a customer-facing role.
• Ability to articulate issues, document resolution, and escalate when needed.
• Strong written and verbal communication required.
• Strong accounting, organizational, and time-management skills.
• Proficient with Excel, Word, PowerPoint, Outlook; Oracle experience helpful.
• Experience with customers/vendors to resolve issues and maintain service.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments accurately.
• Set up and maintain customer accounts in billing systems.
• Review and audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies and payment issues.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections-related activities and payment tracking.
• Collaborate with internal departments to resolve billing concerns.
• Maintain proper records and supporting documentation.
• Follow billing policies, procedures, and regulatory requirements.
• Support initiatives to improve billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Billing experience

Customer service

Communication skills

Attention to detail

Time management

Software proficiency

Education

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I. This customer-facing role handles inquiries via phone and email, processing invoices, researching billing questions, and supporting internal teams. You’ll manage the approval workflow and ensure accurate, timely billing.

The position emphasizes attention to detail, strong communication, and collaborative problem-solving within a fast-paced environment. Remote work is possible anywhere in the USA with day shifts.