Remote Billing Specialist I

Cox Enterprises; Philadelphia (Philadelphia County); Remote; USD 23.000 - 34.000; Vollzeit

Benefits dieser Stelle

Remote work option

Zusammenfassung

Cox Automotive is hiring a Billing Specialist I to handle customer inquiries via phone and email, acting as the first point of contact for billing questions. You will process invoices, credits, and account adjustments, and work with internal teams to resolve issues and ensure accurate billing records.

This role emphasizes accuracy, timely processing, and strong communication, with remote work options available within the United States. 2+ years of billing experience preferred.

Qualifikationen

• High school diploma or GED with 2+ years of billing experience.
• Strong written and verbal communication skills.
• Ability to articulate issues and document resolution.
• Proficient with common business software including Excel and Outlook.

Aufgaben

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Kenntnisse

Written & verbal communication

Customer focus

Attention to detail

Time management

Problem solving

Ausbildung

High school diploma or GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Jobbeschreibung

Cox Automotive is hiring a Billing Specialist I to handle customer inquiries via phone and email, acting as the first point of contact for billing questions. You will process invoices, credits, and account adjustments, and work with internal teams to resolve issues and ensure accurate billing records.

This role emphasizes accuracy, timely processing, and strong communication, with remote work options available within the United States. 2+ years of billing experience preferred.