Remote Billing & Pricing Specialist (Contract)

Aston Carter; USA; Remote; USD 31.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid time off

Zusammenfassung

Aston Carter is seeking a remote Contract Accounts Receivable specialist to support order management, billing resolution, and process improvements. You will handle customer inquiries, manage orders, resolve billing issues, and partner with cross-functional teams to deliver accurate, timely service.

The role emphasizes collaboration with Sales, Finance, AR, Planning, Logistics, and IT, while maintaining precise records and driving continuous improvement across billing and operations.

Qualifikationen

• 3-5+ years of experience in Accounts Receivable, billing reconciliation, credit processing, invoice dispute resolution, or related function.
• Experience working with ERP systems and Salesforce.

Aufgaben

• Develop and maintain strong customer relationships by providing timely, accurate, and professional support.
• Process and manage customer orders, modifications, returns, pricing inquiries, and delivery updates.
• Investigate and resolve billing discrepancies, invoice errors, pricing issues, duplicate charges, and customer credit requests.
• Take ownership of customer inquiries and billing issues from initial investigation through final resolution.
• Collaborate with Sales, Finance, Accounts Receivable, Planning, Logistics, and IT teams to resolve issues.
• Maintain accurate customer records, order information, billing documentation, and service cases in company systems.
• Identify recurring issues, perform root cause analysis, and recommend corrective actions to improve accuracy and customer satisfaction.
• Support process standardization, optimization, automation, and continuous improvement initiatives.
• Analyze operational and billing data to identify trends, improve efficiency, and support reporting requirements.
• Ensure compliance with company policies, financial controls, approval requirements, and established procedures.

Kenntnisse

Customer service

Billing support

Pricing support

ERP system

Salesforce

Root cause analysis

Communication

Organizational skills

Ausbildung

Associate's degree in Business, Supply Chain, Finance, or related field

Tools

ERP system

Salesforce

Jobbeschreibung

Aston Carter is seeking a remote Contract Accounts Receivable specialist to support order management, billing resolution, and process improvements. You will handle customer inquiries, manage orders, resolve billing issues, and partner with cross-functional teams to deliver accurate, timely service.

The role emphasizes collaboration with Sales, Finance, AR, Planning, Logistics, and IT, while maintaining precise records and driving continuous improvement across billing and operations.