Remote Billing and Property Operations Analyst

RealPage, Inc.; Richardson (TX); Remote; USD 27,000 - 46,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement plan with company match

Paid time off and holidays

Professional development opportunities

Performance-based bonus

Job summary

RealPage, Inc. is seeking an Analyst I to support Utility Rate and Property Operations by processing billing-related tickets, maintaining property information, and assisting with QA.

The role collaborates with Account Managers, offshore teams, utility providers, and internal stakeholders to meet service-level deadlines. Strong attention to detail, organizational skills, data-entry accuracy, and effective communication are essential.

Qualifications

• Strong attention to detail and a sense of urgency.
• Excellent organizational skills and the ability to manage multiple priorities.
• Accurate and efficient data-entry skills.
• Flexibility and adaptability in a deadline-driven environment.
• Ability to research, analyze, and resolve problems.
• Effective written and verbal communication skills.
• Ability to collaborate with internal departments, offshore teams, Account Managers, and external utility providers.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Strong basic math skills.

Responsibilities

• Process prebill tickets by the established prebill deadline or when otherwise appropriate.
• Process profile changes before the prebill deadline.
• Process prebill responses by the billing deadline.
• Track open tickets daily and take appropriate action, including follow-up, escalation, completion, or closure.
• Process resident refund requests accurately and timely.
• Assist with training offshore team members on ticket types, including Debit/Credit Adjustments, Report Corrections, and Daily Move-Outs.
• Assist with auditing 100% of tickets completed by the offshore team and provide timely, constructive feedback.
• Work closely with Account Managers to resolve questions and support property needs.
• Assist Property Operations team members as needed.

Skills

Attention to detail

Organizational skills

Data entry

Deadline driven

Problem solving

Written communication

Collaboration

MS Office

Math skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

RealPage, Inc. is seeking an Analyst I to support Utility Rate and Property Operations by processing billing-related tickets, maintaining property information, and assisting with QA.

The role collaborates with Account Managers, offshore teams, utility providers, and internal stakeholders to meet service-level deadlines. Strong attention to detail, organizational skills, data-entry accuracy, and effective communication are essential.