Remote Bilingual Virtual Assistant - Scheduling & Support

Porch Group; United States; Remote; USD 16,000 - 19,000; Full time

Job summary

Porch Group is seeking a Virtual Assistant for a fully remote role based in Colombia. You will field calls, texts, and emails, quote prices, and drive home-inspection bookings for our partner teams. You’ll schedule appointments, input client data, and maintain a high standard of customer service.

Ideal candidates have 4+ years in bilingual customer service, 2+ years in executive assistant/remote roles, and strong English and data-entry skills. A quiet workspace and reliable internet are required.

Qualifications

• Experience in bilingual customer service roles.
• Executive assistant experience or equivalent.
• Remote work experience is a plus.
• Strong English language skills are required.
• Ability to enter notes and client information accurately.
• Proficient in email, chat, text communications and data entry.
• Demonstrated multitasking across multiple systems and channels.
• Detail-oriented with adherence to standard processes.

Responsibilities

• Field incoming calls, texts, and emails for the teams you support.
• Provide price quotes and sell customers on home inspection bookings.
• Schedule appointments and manage calendars for clients.
• Enter detailed notes and client data into booking software.
• Deliver an exceptional customer experience and stay within SOPs.

Skills

Bilingual Customer Service

Executive Assistant

Remote work

English proficiency

Data entry

Digital communication

Multitasking

Detail-oriented

Decision making

Computer skills

Workspace readiness

Job description

Porch Group is seeking a Virtual Assistant for a fully remote role based in Colombia. You will field calls, texts, and emails, quote prices, and drive home-inspection bookings for our partner teams. You’ll schedule appointments, input client data, and maintain a high standard of customer service.

Ideal candidates have 4+ years in bilingual customer service, 2+ years in executive assistant/remote roles, and strong English and data-entry skills. A quiet workspace and reliable internet are required.