Virtual Assistant, ACC

Porch Group; United States; Remote; USD 16,000 - 19,000; Full time

Job summary

Porch Group is seeking a Virtual Assistant for a fully remote role based in Colombia. You will field calls, texts, and emails, quote prices, and drive home-inspection bookings for our partner teams. You’ll schedule appointments, input client data, and maintain a high standard of customer service.

Ideal candidates have 4+ years in bilingual customer service, 2+ years in executive assistant/remote roles, and strong English and data-entry skills. A quiet workspace and reliable internet are required.

Qualifications

• Experience in bilingual customer service roles.
• Executive assistant experience or equivalent.
• Remote work experience is a plus.
• Strong English language skills are required.
• Ability to enter notes and client information accurately.
• Proficient in email, chat, text communications and data entry.
• Demonstrated multitasking across multiple systems and channels.
• Detail-oriented with adherence to standard processes.

Responsibilities

• Field incoming calls, texts, and emails for the teams you support.
• Provide price quotes and sell customers on home inspection bookings.
• Schedule appointments and manage calendars for clients.
• Enter detailed notes and client data into booking software.
• Deliver an exceptional customer experience and stay within SOPs.

Skills

Bilingual Customer Service

Executive Assistant

Remote work

English proficiency

Data entry

Digital communication

Multitasking

Detail-oriented

Decision making

Computer skills

Workspace readiness

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1. providing the best services for homebuyers

2. led by advantaged underwriting in insurance

3. to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

JobTitle: Virtual Assistant

Location: Colombia

WorkplaceType: Remote

This role is employed through RemoFirst, Porch Group’s Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary

ThefutureisbrightforthePorch Group, andwe’dloveforyoutobe apartofitas a Virtual Assistant

The job consists of fielding incoming calls, texts, and emails for the companies your team is responsible for supporting. Multiple times a day, you will be answering client questions, providing price quotes, and selling customers on why they should book a home inspection with “your” company. Remember, you are the “front desk.” Our inspection companies rely on their ACC team to book appointments and keep their calendars busy. Multiple times a day, you will schedule home inspection appointments by collecting and entering specific details into our booking software, responding to general office correspondences (email, text, voicemail), and providing a great customer experience.

At ACC, we don’t sugar coat it, the job is challenging due to our high standards of quality and the many details involved in effectively serving our customers. However, we invest heavily in each team member and do everything we can to ensure each individual can thrive and succeed in their position - that is why our average tenure is over SIX years, a statistic we are proud of and hope to continue to extend.

WhatYouWillBringAs AVirtual Assistant

• +4 years in Bilingual Customer Service roles

• +2 years in Executive Assistant (or equivalent) roles

• +2 years in Remote positions

• Strong communication and language skills: English speaking is a must.

• Ability to accurately enter notes, data, and client information and navigate websites and standard software applications

• Strong digital communication skills (email, chat, text, etc)

• Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channels

• We love bilingual team members, but we also need them to have clear and effective communication in our client’s native tongue.

• Must be detail-oriented, accurate, and committed to following defined processes (we call them our SOP or Standard Operating Procedures)

• Must be able to demonstrate good judgment and decision-making abilities when there isn’t a clear answer - we want you to feel empowered!

• Strong computer skills: You will be on a computer for your entire shift

• Ability to accurately enter notes, data, and client information and navigate websites and standard software applications

• Strong digital communication skills (email, chat, text, etc)

• Must be able to demonstrate the ability to multitask across multiple systems, customer scenarios, and communication channels

• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

WhatYou WillGetSupportingPorch Group

Monthlysalary: COP** 5,000,000.00**

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