Remote Bilingual Tier 1 Customer Support Agent

VetJobs; United States; Remote; USD 22,000 - 29,000; Part time

Job summary

American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support its Training Services Team in a remote role available nationwide in the United States. The position starts around January 4, 2027 and requires bilingual English/Spanish proficiency and a commitment to outstanding customer service.

You will answer inbound calls and emails from learners and instructors, perform basic account maintenance, and triage inquiries to resolution while meeting production targets in a

Qualifications

• High School/GED is required.
• 1 year of customer service, sales, or call center experience preferred.
• Excellent customer service and problem-solving skills.
• Proficiency in using computer applications to meet customer needs quickly and efficiently in a fast-paced work from home virtual call center environment is required.
• Ability to work on a team.

Responsibilities

• Answer inbound call and email inquiries from Training Services learners, prospective learners, instructors, and instructor organizations.
• Use information from computer systems and job aids to provide resolution to inquiries, update account records and note reason and resolution of inquiry.
• Handle basic inquiries, such as account maintenance, class information and RCLC usage issues.
• Maintain daily production standards, including Average Handle Time, Calls per Hour, Email per Hour, Percentage Online Time, and Quality.
• Triage complex problems and route callers to
• Perform other related duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Call center experience

Typing speed

MS Office

Time management

Education

High School/GED

Job description

American Red Cross is seeking Part-Time Tier 1 Customer Service Agents to support its Training Services Team in a remote role available nationwide in the United States. The position starts around January 4, 2027 and requires bilingual English/Spanish proficiency and a commitment to outstanding customer service.

You will answer inbound calls and emails from learners and instructors, perform basic account maintenance, and triage inquiries to resolution while meeting production targets in a