Remote Technical Support Analyst - Pharmacy Systems

ScriptPro; United States; On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Short-Term Disability

Long-Term Disability

Gym access

Job summary

ScriptPro is seeking a Technical Support Analyst to provide remote support, respond to inbound calls, and open service requests for issue resolution. Training occurs onsite in Mission, KS, with remote work from home thereafter. The role emphasizes fast problem solving, professional communication, and adherence to SLAs.

Responsibilities include troubleshooting ScriptPro systems, maintaining user accounts, and contributing to customer projects while working in a largely remote setting.

Qualifications

• Requires an Associate’s degree in an engineering or technology related field, or a Bachelor’s degree or equivalent, or 2 years related experience.
• Basic Windows OS knowledge (XP/7/10/11).
• Working knowledge of desktop and peripheral troubleshooting.

Responsibilities

• Analyze, troubleshoot, maintain, and repair ScriptPro systems, hardware, and computer peripherals.
• Maintain, upgrade, or replace software systems and provide hardware support.
• Support and maintain user account information including rights, security, and systems groups.
• Maintain progressive knowledge of ScriptPro systems.
• Perform other duties as assigned.

Skills

Problem solving

Communication skills

Multitasking

Customer service focus

Education

Associate’s degree in engineering/technology

Bachelor’s degree or equivalent

Tools

Ticketing system

Remote support tools

Job description

ScriptPro is seeking a Technical Support Analyst to provide remote support, respond to inbound calls, and open service requests for issue resolution. Training occurs onsite in Mission, KS, with remote work from home thereafter. The role emphasizes fast problem solving, professional communication, and adherence to SLAs.

Responsibilities include troubleshooting ScriptPro systems, maintaining user accounts, and contributing to customer projects while working in a largely remote setting.