Bilingual Customer Success Manager (Spanish) - Remote

Keeper Security; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Life Insurance

Voluntary Disability Insurance

401k

Generous PTO

Job summary

Keeper Security is seeking a driven, bilingual (Spanish) Customer Success Manager to join a high-producing team in the B2B sales division. This role is remote in the US with a hybrid option for candidates in the Chicago area.

You will grow revenue within named accounts, lead renewal discussions, and guide customers to achieve value from Keeper’s cybersecurity solutions, while supporting cross-sell and upsell opportunities.

Qualifications

• 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles.
• Must be fluent, both verbal and written in Spanish and English.
• Strong technical knowledge as it pertain to software integrations (SSO, Directory etc), implementation, onboarding & support.
• Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise.
• Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives.
• Autonomy, ownership, and dedication to helping customers realize their intended value.
• Energetic and self-motivated; a team player who is also a proactive and creative problem solver.
• Aptitude for learning software; strong with business applications.
• Ability to manage multiple priorities with attention to detail; strong communication and interpersonal skills.
• Working knowledge of Salesforce.com.
• Experience working in IAM industry is a plus.
• Medical, Dental & Vision benefits; Employer Paid Life Insurance & Life for dependents; Disability insurance; 401k; Generous PTO.

Responsibilities

• Manage relationships with a portfolio of named accounts and renewals.
• Identify expansion opportunities with existing clients, including cross-sells and upsells.
• Conduct quarterly business reviews and align on business and technical goals.
• Present Keeper solutions and resolve issues with cross-functional Keeper teams.
• Advise customers on security best practices and value realization.
• Maintain engagement, adoption, and communication to ensure customer success.
• Collaborate on Sales or Marketing calls/webinars as a CSM expert when needed.
• Drive customer advocacy through references, referrals, and case studies.

Skills

Spanish language

English language

SaaS

Customer Success

Account Management

Tools

Salesforce

Job description

Keeper Security is seeking a driven, bilingual (Spanish) Customer Success Manager to join a high-producing team in the B2B sales division. This role is remote in the US with a hybrid option for candidates in the Chicago area.

You will grow revenue within named accounts, lead renewal discussions, and guide customers to achieve value from Keeper’s cybersecurity solutions, while supporting cross-sell and upsell opportunities.