Remote Bilingual Call Center Agent - Spanish

AnswerNet; United States; Remote; USD 16,531 - 19,286; Full time

Job summary

AnswerNet is seeking a remote bilingual Call Center Agent to deliver high-level customer service. You will handle inbound calls, use client-provided tools, and document interactions with accuracy and integrity.

The role requires excellent communication, active listening, and flexibility with scheduling (11 am–7 pm, full-time). You must be bilingual (Spanish/English) and computer-literate to succeed in a fast-paced environment.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Bilingual Spanish/English.
• Must be a strong communicator: strong verbal, written, and interpersonal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient in typing.
• Must be computer literate: Windows and MS Office.
• Flexibility with scheduling and work hours.

Responsibilities

• Manage large amounts of inbound calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policy.
• Take the extra mile to engage customers.

Skills

Customer support

Phone handling

Bilingual Spanish/English

Communication skills

Multitasking

Typing

Computer literate

Scheduling flexibility

Peer leadership

Problem solving

Windows / MS Office

Job description

AnswerNet is seeking a remote bilingual Call Center Agent to deliver high-level customer service. You will handle inbound calls, use client-provided tools, and document interactions with accuracy and integrity.

The role requires excellent communication, active listening, and flexibility with scheduling (11 am–7 pm, full-time). You must be bilingual (Spanish/English) and computer-literate to succeed in a fast-paced environment.