Bilingual Customer Support Specialist (Spanish/English) (Fully Remote)

AdNet/AccountNet, Inc.; United States; Remote; USD 22,000 - 33,000; Full time

Job summary

AdNet/AccountNet, Inc. is seeking a bilingual Spanish/English customer support specialist to handle complex calls with empathy and professionalism. The role requires strong communication skills, a background in customer service, and the ability to navigate multiple systems.

The ideal candidate will provide accurate guidance in both English and Spanish, collaborate with Tier 2/3 teams, and maintain a customer-first mindset while handling sensitive issues such as potential fraud concerns.

Qualifications

• High School Diploma or GED required; some college preferred.
• 1+ year of customer service experience.
• Strong computer skills and ability to pass a background check.

Responsibilities

• Handle inbound calls in English and Spanish, providing accurate guidance and using multiple systems.
• Collaborate with Tier 2/3 teams and manage challenging interactions with empathy and professionalism.

Skills

Spanish language

English language

Education

High School Diploma or GED

Job description

• Seeking a bilingual (Spanish/English) customer support specialist to handle complex calls, including potential fraud-related concerns.
• The ideal candidate is empathetic, professional, and a strong communicator.

Qualifications:

• High School Diploma or GED required; some college preferred; 1+ year of customer service experience.
• Strong computer skills and ability to pass a background check.

Responsibilities:

• Handle inbound calls in English and Spanish, providing accurate guidance and using multiple systems.
• Collaborate with Tier 2/3 teams and manage challenging interactions with empathy and professionalism.

AdNet/AccountNet, Inc.

AdNet/AccountNet, Inc. is a women-owned human capital management firm founded in 1990, providing high-quality teams and subject matter experts. The company emphasizes acceptance and belonging in its practices, processes, and relationships.