Remote Bilingual Support Specialist

AnswerNet; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

AnswerNet is looking for a Bilingual Customer Service Representative to work remotely. This position involves providing high-level customer service solutions while managing inbound and outbound calls for various programs.

The ideal candidate should have proven customer support experience, strong communication skills, and the ability to multitask effectively. Bilingual proficiency in Spanish and English is required, as well as a pleasant phone demeanor. A dedicated workspace and PC with Windows 10 are mandatory.

Qualifications

• Proven customer support experience or experience as a client service representative.
• Minimum of one year of previous high-volume call center experience.
• Strong phone contact handling skills and active listening.

Responsibilities

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information using the right methods/tools.

Skills

Customer support experience

Strong phone contact handling skills

Active listening

Verbal communication skills

Bilingual Spanish/English

Ability to multitask

Tools

Microsoft Office

Job description

AnswerNet is looking for a Bilingual Customer Service Representative to work remotely. This position involves providing high-level customer service solutions while managing inbound and outbound calls for various programs.

The ideal candidate should have proven customer support experience, strong communication skills, and the ability to multitask effectively. Bilingual proficiency in Spanish and English is required, as well as a pleasant phone demeanor. A dedicated workspace and PC with Windows 10 are mandatory.