Bilingual Customer Support Specialist (Spanish/English)

AdNet/AccountNet, Inc.; États-Unis; À distance; USD 22 000 - 33 000; Plein temps

Résumé du poste

AdNet/AccountNet, Inc. is seeking a bilingual Spanish/English customer support specialist to handle complex calls with empathy and professionalism. The role requires strong communication skills, a background in customer service, and the ability to navigate multiple systems.

The ideal candidate will provide accurate guidance in both English and Spanish, collaborate with Tier 2/3 teams, and maintain a customer-first mindset while handling sensitive issues such as potential fraud concerns.

Qualifications

• High School Diploma or GED required; some college preferred.
• 1+ year of customer service experience.
• Strong computer skills and ability to pass a background check.

Responsabilités

• Handle inbound calls in English and Spanish, providing accurate guidance and using multiple systems.
• Collaborate with Tier 2/3 teams and manage challenging interactions with empathy and professionalism.

Connaissances

Spanish language

English language

Formation

High School Diploma or GED

Description du poste

AdNet/AccountNet, Inc. is seeking a bilingual Spanish/English customer support specialist to handle complex calls with empathy and professionalism. The role requires strong communication skills, a background in customer service, and the ability to navigate multiple systems.

The ideal candidate will provide accurate guidance in both English and Spanish, collaborate with Tier 2/3 teams, and maintain a customer-first mindset while handling sensitive issues such as potential fraud concerns.