Bilingual Customer Service Representative Remote

onetp; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Paid training

Medical and dental coverage

Employee assistance program

Performance incentives

Referral rewards

Employee discounts

Tuition reimbursement

Internal advancement opportunities

Job summary

onetp is seeking a remote, bilingual English/French Customer Support specialist to handle product, account, usage, and application questions from home. You will provide first-line assistance with basic troubleshooting and accurate record keeping.

Responsibilities include responding in English and French, using diagnostic tools, scheduling service calls, and coordinating with other teams when needed. A reliable wired internet connection is required.

Qualifications

• 18+ years old and available for full-time work within a schedule spanning Monday through Sunday, 8 a.m. to 11 p.m.
• Fluent in spoken and written English and French to support customers in both languages.
• Strong computer skills and clear verbal and written communication.

Responsibilities

• Respond to customer inquiries in English and French, offering solutions suited to each customer’s needs.
• Troubleshoot technical issues using established diagnostic tools and procedures.
• Arrange service calls and follow up to confirm customer requests are progressing.
• Coordinate with other functions and upscale issues when they cannot be resolved at the first level.
• Enter customer and case information accurately in the required applications.
• Work with teammates to meet service quality expectations.

Skills

Bilingual English/French

Customer service

Troubleshooting

Computer proficiency

Written communication

Job description

Role overview

Provide remote, first-line support to customers in both English and French, helping them with product, account, usage, and application questions. The work combines attentive customer service with basic technical troubleshooting, accurate record keeping, and coordination with other teams when a request needs further attention.

Responsibilities

• Respond to customer inquiries in English and French, offering solutions suited to each customer’s needs.
• Troubleshoot technical issues using established diagnostic tools and procedures.
• Arrange service calls and follow up to confirm customer requests are progressing.
• Coordinate with other functions and upscale issues when they cannot be resolved at the first level.
• Enter customer and case information accurately in the required applications.
• Work with teammates to meet service quality expectations.

Requirements

• Be at least 18 years old and available for full-time work within a schedule spanning Monday through Sunday, 8 a.m. to 11 p.m.
• Communicate fluently in spoken and written English and French to support customers in both languages.
• Have strong computer skills and clear verbal and written communication.
• Have reliable, wired home internet; Wi-Fi is not permitted for this role.

Benefits and work setup

The position is remote from home.

• paid training
• medical and dental coverage
• employee assistance program
• performance incentives
• referral rewards
• employee discounts
• tuition reimbursement
• internal advancement opportunities

Accommodations are available during the selection process on request.