Remote Bilingual French Customer Service Case Manager

Percepta LLC; Melbourne (FL); Teletrabalho; USD 23 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance

Traditional 401(k)

Vacation/Sick Time & Holidays

Tuition Reimbursement / Training & Dev

Employee Assistance Program (EAP)

Employee Discount Program

Resumo da oferta

Percepta LLC seeks a Customer Service Case Manager (Bilingual French) to work fully remote from Melbourne, FL. You will guide customers through pre-purchase and post-purchase processes, resolving issues with empathy and accuracy, and collaborating with dealerships and internal teams.

Requirements include bilingual English/Canadian French, a high school diploma (associate/bachelor’s preferred), and at least 2 years in customer service or related fields.

Qualificações

• Bilingual English and Canadian French applicant must be able to pass verbal and written assessments.
• Experience in customer service, call center, hospitality, public relations, or sales required.
• Knowledge of automotive industry is a plus.

Responsabilidades

• Deliver exceptional customer experiences via calls, emails, and chats.
• Listen to customer needs and provide timely, personalized solutions.
• Act as liaison between customers, dealerships, and internal teams.
• Document interactions accurately and follow up as needed.

Conhecimentos

Bilingual English & French (Canadian)

Customer service

Strong communication

Typing 30 wpm

Decision making

Formação académica

High school diploma

Associate or Bachelor’s degree preferred

Descrição da oferta de emprego

Percepta LLC seeks a Customer Service Case Manager (Bilingual French) to work fully remote from Melbourne, FL. You will guide customers through pre-purchase and post-purchase processes, resolving issues with empathy and accuracy, and collaborating with dealerships and internal teams.

Requirements include bilingual English/Canadian French, a high school diploma (associate/bachelor’s preferred), and at least 2 years in customer service or related fields.