Remote Bilingual Contact Centre Agent - EN/FR (Canada)

Remote; San Francisco (CA); Remote; USD 28,000 - 35,000; Full time

Benefits offered by this job

Remote, work-from-home arrangement

Full-time employment

Compensation discussed during initial/

International organization exposure

Collaborative working environment

Career growth opportunities

Job summary

Remote is seeking a bilingual Contact Centre Agent to provide English and French support in a remote environment. You will respond to inquiries, resolve issues, and maintain high service quality across a fast-paced center.

The role emphasizes active listening, accurate information delivery, and professionalism while supporting global services. A TMP certification is a plus and full-time employment is offered.

Qualifications

• Bilingual fluency in English and French.
• 2+ years in customer service or contact centre.
• Provide clear, accurate information to customers.
• Excellent active listening and communication skills.
• Professional etiquette and courteous interactions.
• Detail oriented with strong problem solving.
• Team player with ability to work remotely.
• Telecommunications Management Professional (TMP) certification is a plus.

Responsibilities

• Provide bilingual customer support in English and French.
• Respond to inquiries via the contact centre with accurate information.
• Identify needs, listen closely, and offer appropriate assistance.
• Investigate and resolve issues; escalate when necessary.
• Maintain high customer satisfaction through courteous interactions.
• Collaborate to ensure smooth contact centre operations.
• Handle customer data with attention to detail.
• Contribute to a positive team environment.
• Work in a remote contact centre setting with professional conduct.

Skills

Bilingual English/French

Customer service

Active listening

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Remote is seeking a bilingual Contact Centre Agent to provide English and French support in a remote environment. You will respond to inquiries, resolve issues, and maintain high service quality across a fast-paced center.

The role emphasizes active listening, accurate information delivery, and professionalism while supporting global services. A TMP certification is a plus and full-time employment is offered.