Bilingual Contact Centre Agent (Fully Remote)

Partner Company; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Partner Company is seeking a customer service professional to join its remote contact centre in the United States. You will handle English and French inquiries, deliver accurate information, and build rapport with customers.

You will identify customer needs, listen carefully, and provide appropriate assistance while documenting interactions to ensure satisfaction. This is a full-time role in a remote environment within the United States, offering a collaborative, values-driven culture and

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• 2+ years of experience in customer service or contact centre operations.
• Strong spoken and written communication in English and French.

Responsibilities

• Provide customer service and support in English and French through the contact centre.
• Respond to customer inquiries and provide accurate, relevant information.
• Identify customer needs, listen to concerns, and deliver appropriate assistance.

Skills

Bilingual English/French

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

• Provide customer service and support in both English and French, ensuring clear and professional communication.
• Respond to customer inquiries through the contact centre and provide accurate, relevant information.
• Identify customer needs, listen carefully to concerns, and deliver appropriate assistance.

Requirements:

• High school diploma or equivalent; bachelor's degree preferred.
• At least 2 years of experience in customer service or contact centre operations.
• Strong spoken and written communication skills in English and French.
• Remote, work-from-home arrangement.
• Full-time employment with a collaborative, values-driven environment.
• Opportunities for professional growth and internal career mobility.

Partner Company

The company provides customer support services in a remote contact centre environment. They offer a collaborative, values-driven working culture with opportunities for professional growth.