Remote Bilingual Spanish Outreach Associate

Nadia Care; United States; Remote; USD 63,039,000 - 80,231,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Stock Options

Life Insurance

Disability Insurance

401(k) Retirement Plan

Job summary

Nadia Care seeks a remote, bilingual Spanish-speaking Phone Outreach Associate to engage new members and clearly explain our services. You will memorize scripts, adapt on calls, and serve as the voice of the company with strong communication and interpersonal skills.

The role reports to the Phone Outreach Team Lead within the Marketing & Member Enrollment group. You’ll work 9:30am–6:30pm CT with potential overtime, contributing to membership growth and community support.

Qualifications

• High school diploma or equivalent.
• Bilingual Spanish speaking required.
• Call center, sales, or community outreach experience.
• Outgoing personality who is excited to bring our services to those who need them.
• Good listening skills and attention to detail.
• Comfortable with technology and digital platforms.
• Ability to thrive in a fast-paced, high-growth startup environment.
• Demonstrated experience in taking direction, learn quickly, and working independently.

Responsibilities

• Making calls to potential members, identifying their needs, and providing information about services offered
• Answering questions about Nadia Care and the membership journey
• Checking if potential members are eligible to enroll with Nadia Care
• Registering members with the program and scheduling their first appointment
• Maintaining databases by keeping member information up to date
• Collaborating across the team and company on feedback received from potential and current members

Skills

Bilingual Spanish

Phone outreach

Excellent communication

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Excel/Google Sheets

Job description

Nadia Care seeks a remote, bilingual Spanish-speaking Phone Outreach Associate to engage new members and clearly explain our services. You will memorize scripts, adapt on calls, and serve as the voice of the company with strong communication and interpersonal skills.

The role reports to the Phone Outreach Team Lead within the Marketing & Member Enrollment group. You’ll work 9:30am–6:30pm CT with potential overtime, contributing to membership growth and community support.