Bilingual (Spanish) Phone Outreach Associate

Nadia Care; Denver (CO); Remote; USD 30,000 - 39,000; Full time

Benefits offered by this job

Stock Option Grant

Medical Insurance

Dental Insurance

Vision Insurance

Unlimited PTO after 90 days

Job summary

Nadia Care is seeking a Remote Bilingual (Spanish) Phone Outreach Associate to engage new members and explain our services. You will call potential members, determine eligibility, and guide them through the enrollment journey while maintaining accurate records.

The role requires strong communication, quick learning, and scripts memorization. Work hours are 9:30am-6:30pm CT with overtime flexibility; reporting to the Phone Outreach Team Lead within Marketing & Member Enrollment.

Qualifications

• High school diploma or equivalent.
• Bilingual Spanish speaking required.
• Call center, sales, or community outreach experience.
• Outgoing personality who is excited to bring our services to those who need them.
• Good listening skills and attention to detail.
• Comfortable with technology and digital platforms.
• Ability to thrive in a fast-paced, high-growth startup environment.
• Demonstrated experience in taking direction, learn quickly, and working independently.

Responsibilities

• Making calls to potential members, identifying their needs, and providing information about services offered.
• Answering questions about Nadia Care and the membership journey.
• Checking if potential members are eligible to enroll with Nadia Care.
• Registering members with the program and scheduling their first appointment.
• Maintaining databases by keeping member information up to date.
• Collaborating across the team and company on feedback received from potential and current members.

Skills

Bilingual Spanish

Call center experience

Sales experience

Community outreach

Excellent communication

Active listening

Tech savvy

Fast-paced startup

Independent work

Education

High school diploma or equivalent

Job description

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.

Our Values:

• Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role:

We are seeking a remote Bilingual (Spanish) Phone Outreach Associate, specialized in engaging new members. This role will be responsible for making calls to potential members and accurately explaining what we do at Nadia Care and how we serve our community. The ideal candidate will be a quick learner who can memorize scripts and adapt when issues arise during a call. As the voice of our company, the Phone Outreach Associate must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping members and driving membership growth for Nadia Care.
This role is expected to work from 9:30am-6:30pm CT, and will require flexibility to work overtime.

This role will report directly to the Phone Outreach Team Lead, which sits on the Marketing & Member Enrollment team at Nadia Care.

Responsibilities:

• Making calls to potential members, identifying their needs, and providing information about services offered
• Answering questions about Nadia Care and the membership journey
• Checking if potential members are eligible to enroll with Nadia Care
• Registering members with the program and scheduling their first appointment
• Maintaining databases by keeping member information up to date
• Collaborating across the team and company on feedback received from potential and current members

Qualifications:

• High school diploma or equivalent
• Bilingual Spanish speaking required
• Call center, sales, or community outreach experience
• Outgoing personality who is excited to bring our services to those who need them
• Good listening skills and attention to detail
• Comfortable with technology and digital platforms
• Ability to thrive in a fast-paced, high-growth startup environment
• Demonstrated experience in taking direction, learn quickly, and working independently

Compensation range for this position is between $22-$28/hr. The exact amount will depend on direct, relevant experience.

Our Interview Process

At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role:

Please note that this process is subject to change, but we will always keep you informed along the way.

For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally:

Time Off That Works for You

• Recharge with annual paid holidays off.
• Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period.
• Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period.
• Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
• Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
• Vision Insurance: Coverage for routine eye exams and eyeglasses.

Security & Future Planning Options

• Stock Option Grant: We believe in shared success.
• Disability Insurance: Short-term and long-term coverage in case of illness or injury.
• 401(k) Retirement Plan: Opportunity to save for the future.

We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today!

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.

Our Values:

• Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role:

We are seeking a remote Bilingual (Spanish) Phone Outreach Associate, specialized in engaging new members. This role will be responsible for making calls to potential members and accurately explaining what we do at Nadia Care and how we serve our community. The ideal candidate will be a quick learner who can memorize scripts and adapt when issues arise during a call. As the voice of our company, the Phone Outreach Associate must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping members and driving membership growth for Nadia Care.
This role is expected to work from 9:30am-6:30pm CT, and will require flexibility to work overtime.

This role will report directly to the Phone Outreach Team Lead, which sits on the Marketing & Member Enrollment team at Nadia Care.

Responsibilities:

• Making calls to potential members, identifying their needs, and providing information about services offered
• Answering questions about Nadia Care and the membership journey
• Checking if potential members are eligible to enroll with Nadia Care
• Registering members with the program and scheduling their first appointment
• Maintaining databases by keeping member information up to date
• Collaborating across the team and company on feedback received from potential and current members

Qualifications:

• High school diploma or equivalent
• Bilingual Spanish speaking required
• Call center, sales, or community outreach experience
• Outgoing personality who is excited to bring our services to those who need them
• Good listening skills and attention to detail
• Comfortable with technology and digital platforms
• Ability to thrive in a fast-paced, high-growth startup environment
• Demonstrated experience in taking direction, learn quickly, and working independently

Compensation range for this position is between $22-$28/hr. The exact amount will depend on direct, relevant experience.

Our Interview Process

At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role:

• Recruiter Screen | 30 minutes
• Hiring Manager Interview | 30 minutes
• Team Lead Interview | 30 minutes

Please note that this process is subject to change, but we will always keep you informed along the way.

For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally:

Time Off That Works for You

• Recharge with annual paid holidays off.
• Full-Time Salaried Employees (Exempt): Enjoy unlimited time off after the 90-day introductory period.
• Full-Time Hourly Employees (Non-Exempt): Receive three weeks of paid time off after the 90-day introductory period.
• Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
• Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
• Vision Insurance: Coverage for routine eye exams and eyeglasses.

Security & Future Planning Options

• Stock Option Grant: We believe in shared success.
• Life Insurance: Financial protection for your beneficiaries.
• Disability Insurance: Short-term and long-term coverage in case of illness or injury.
• 401(k) Retirement Plan: Opportunity to save for the future.

We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today!

Remote positions are open to candidates in the contiguous US only.Due to operational and compliance requirements, we are unable to hire candidates residing in ND, AL, HI, PRor outside the contiguous US.

Please note that our recruitment team will only contact candidates via an official company email address ending [e-mail]. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.