Bilingual Care Guide - Remote Member Onboarding Specialist

Cayaba Care; United States; Remote; USD 25,000 - 41,000; Full time

Job summary

Nadia Care seeks a remote Bilingual (Spanish) Care Guide to be the first contact for new members. You will welcome families, conduct the initial virtual visit, educate them on services, and complete intake, setting a warm tone for the member's journey.

You will hand off enrolled members to Maternity Navigators for ongoing care, coordinate with the clinical team, and maintain accurate records in Athena and related systems while meeting daily outreach goals.

Qualifications

• Bilingual proficiency required; strong verbal and written communication.
• 3–5+ years in patient onboarding or healthcare navigation.
• Experience with Medicaid populations is a strong plus.

Responsibilities

• Welcome families and conduct up to 7 virtual Welcome Visits per day.
• Educate members on Nadia Care services and complete initial intake.
• Coordinate handoffs to Maternity Navigators and clinical staff.

Skills

Bilingual English/Spanish

Customer service

Onboarding

CRM navigation

Education

High School Diploma or GED

Tools

Acuity Scheduling

Spruce

EHRs

Athena

MacOS

Job description

Nadia Care seeks a remote Bilingual (Spanish) Care Guide to be the first contact for new members. You will welcome families, conduct the initial virtual visit, educate them on services, and complete intake, setting a warm tone for the member's journey.

You will hand off enrolled members to Maternity Navigators for ongoing care, coordinate with the clinical team, and maintain accurate records in Athena and related systems while meeting daily outreach goals.