Remote Bilingual Spanish Insurance Support Specialist

TEKsystems; Orlando (FL); Remote; USD 18,000 - 26,000; Full time

Job summary

TEKsystems is seeking a Remote Bilingual Spanish Customer Service Representative to support customers on insurance-related questions for auto loans and leases. This fully remote, contract-to-hire role involves helping customers, resolving issues, and keeping records accurate, with no sales or collections.

The position requires fluent Spanish and English, at least 1 year of customer service experience, and a 30 WPM typing speed.

Qualifications

• Fluent in both Spanish and English, written and verbal.
• High school diploma or equivalent.
• Minimum 1 year of customer service experience.
• Ability to type at least 30 words per minute.
• Comfortable handling high call volume and remote work.
• Strong communication and problem-solving skills.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Assist customers with insurance-related questions and documentation.
• Contact insurance providers to verify policy information.
• Explain insurance requirements and next steps.
• Document interactions in internal systems.
• Leave messages when customers or reps unavailable.
• Follow procedures and quality standards.
• Meet productivity, attendance, and performance expectations.
• Maintain a positive, professional customer experience.

Skills

Bilingual Spanish-English

Typing 30 wpm

Customer service

Phone support

Remote work

Education

High school diploma or equivalent

Tools

CRM software

Web-based systems

Job description

TEKsystems is seeking a Remote Bilingual Spanish Customer Service Representative to support customers on insurance-related questions for auto loans and leases. This fully remote, contract-to-hire role involves helping customers, resolving issues, and keeping records accurate, with no sales or collections.

The position requires fluent Spanish and English, at least 1 year of customer service experience, and a 30 WPM typing speed.