Remote Bilingual French CSR – Insurance Help

TEKsystems; United States; Remote; USD 18,000 - 26,000; Full time

Job summary

TEKsystems is hiring a fully remote bilingual French customer service agent to support a financial services client. The role focuses on problem resolution for insurance-related requirements on auto leases and loans, with no sales or collections involved.

Daily duties include handling high-volume phone calls, verifying insurance details with agents, and updating information in internal systems. Training lasts three weeks with an 80% assessment to transition to the offered shift.

Qualifications

• Must have bilingual French ability and strong communication skills.
• Minimum 1 year of customer service experience (retail, call center, or office).
• Ability to type at least 30 WPM.
• No more than 2 jobs within 3 years.

Responsibilities

• Handle 14 calls per hour on the phone, 100% on calls.
• Verify insurance information with agents and upload data to internal systems.
• Leave scripted messages when agents are unavailable.
• Remotely support customers to resolve insurance-related issues without sales.

Skills

French bilingual

Customer service

Call center

Typing 30 WPM

Phone-based support

Education

High School Diploma

Job description

TEKsystems is hiring a fully remote bilingual French customer service agent to support a financial services client. The role focuses on problem resolution for insurance-related requirements on auto leases and loans, with no sales or collections involved.

Daily duties include handling high-volume phone calls, verifying insurance details with agents, and updating information in internal systems. Training lasts three weeks with an 80% assessment to transition to the offered shift.