Bilingual Insurance Support Specialist (Spanish)

Ultimate Staffing; Tampa (FL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

In-office position

Career growth opportunities

Team oriented environment

Job summary

Ultimate Staffing is seeking a bilingual Spanish Customer Service Representative for a national insurance company. This in-office role handles a high volume of incoming calls, delivering courteous and effective service to policyholders and agents.

Responsibilities include responding to inquiries, processing transactions, researching requests, and delivering service reports. The position offers growth opportunities and a team-oriented environment.

Qualifications

• Fluent in Spanish required.
• One year experience in Customer Service (call center, retail, or hospitality).
• Proficiency with Microsoft Office products required.
• Excellent communication skills and professional interaction with internal and external personnel.
• Problem solving and analytical skills with ability to navigate systems and websites.
• Ability to work in a fast-paced, change-prone call center environment.

Responsibilities

• Respond to the service needs of policy owners, agents, producers, field personnel and home office employees, maintaining ownership until completed.
• Act as primary service contact for customers and agents.
• Respond to telephone, online, and written inquiries.
• Process policy level transactions within level of authority.
• Conduct research to complete service requests.
• Handle all service requests within department service standards.
• Prepare service reports when requested.

Skills

Spanish language

Customer service

Tools

Microsoft Office

Job description

Ultimate Staffing is seeking a bilingual Spanish Customer Service Representative for a national insurance company. This in-office role handles a high volume of incoming calls, delivering courteous and effective service to policyholders and agents.

Responsibilities include responding to inquiries, processing transactions, researching requests, and delivering service reports. The position offers growth opportunities and a team-oriented environment.