Remote Insurance Customer Support Agent (English/Spanish)

LBC Mortgage; United States; Remote; USD 34,000 - 50,000; Full time

Benefits offered by this job

Fully remote position

Stable, long-term opportunity

Friendly and supportive team

Professional growth opportunities

Job summary

LBC Mortgage is seeking a friendly, professional Customer Service Representative to join our Insurance Department in a fully remote position. The role supports English- and Spanish-speaking clients via phone, email, and text, handling insurance inquiries and policy updates.

You will work with internal teams to ensure accurate information and a smooth customer experience, building strong relationships with clients and maintaining meticulous records in company systems.

Qualifications

• Fluent in English and Spanish (spoken and written).
• Previous Customer Service or Call Center experience required.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and active listening.
• Comfortable working in a fast-paced environment.
• Strong computer skills and ability to learn new systems quickly.
• Reliable internet connection and dedicated remote workspace.

Responsibilities

• Handle inbound and outbound customer calls.
• Assist clients with insurance-related questions and requests.
• Provide exceptional customer service via phone, email, and text.
• Follow up with clients regarding documentation and policy updates.
• Accurately enter and maintain customer information in company systems.
• Resolve customer concerns in a professional and timely manner.
• Work closely with internal departments to ensure a smooth customer experience.

Skills

Communication skills

Interpersonal skills

Phone etiquette

Active listening

Computer skills

Remote work setup

Tools

CRM systems

Job description

LBC Mortgage is seeking a friendly, professional Customer Service Representative to join our Insurance Department in a fully remote position. The role supports English- and Spanish-speaking clients via phone, email, and text, handling insurance inquiries and policy updates.

You will work with internal teams to ensure accurate information and a smooth customer experience, building strong relationships with clients and maintaining meticulous records in company systems.