Remote Bilingual Spanish/English Customer Support

Teleperformance USA; Vermont; Remote; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role operates in a high-velocity environment and leverages web-based tools to resolve inquiries, ensuring a seamless customer experience.

The position is open to residents within the United States and Vermont, with a focus on delivering exceptional service while maintaining confidentiality and following

Qualifikationen

• Minimum 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• College degree preferred but not required.

Aufgaben

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Kenntnisse

Customer service

Communication

De-escalation

Multitasking

Ausbildung

High School Diploma

College degree preferred

Tools

Windows-based systems

Jobbeschreibung

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. The role operates in a high-velocity environment and leverages web-based tools to resolve inquiries, ensuring a seamless customer experience.

The position is open to residents within the United States and Vermont, with a focus on delivering exceptional service while maintaining confidentiality and following