Remote Bilingual Spanish/English Customer Support

Teleperformance USA; Georgia; À distance; USD 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plan

Life insurance

Dental & vision coverage

Employee discounts

Paid time off

Résumé du poste

Teleperformance USA is seeking a Customer Support Specialist to act as a primary contact for clients, managing inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role suits those passionate about service delivery in a high-velocity environment. Applicants must reside in GA and meet the 18+ requirement.

Qualifications

• High School Diploma or equivalent; 18+.
• Minimum 6 months of customer service experience.
• Typing speed of at least 25 WPM.
• Comfortable with Windows-based systems.
• College degree preferred but not required.

Responsabilités

• Handle and respond to customer inquiries.
• Provide excellent service through active listening.
• Work with confidential information.
• Aim to resolve issues on first call.
• Communicate clearly with customers.
• De-escalate issues when needed.
• Escalate interactions when necessary.
• Track call-related information for audits.
• Provide feedback on call issues.
• Upsell if required.

Connaissances

Customer service

Communication skills

Typing speed 25 WPM

Problem-solving

Team collaboration

Emotional intelligence

Formation

High School Diploma

Outils

Windows OS

Description du poste

Teleperformance USA is seeking a Customer Support Specialist to act as a primary contact for clients, managing inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience.

This role suits those passionate about service delivery in a high-velocity environment. Applicants must reside in GA and meet the 18+ requirement.