Remote Bilingual Spanish/English Support Specialist

Teleperformance; Kansas City (MO); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Supplemental medical coverage

Pet insurance

FSA plans

Retailer discounts

Job summary

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with a focus on swift, courteous resolutions. You will use a range of web-based tools to deliver a seamless customer experience in a high-velocity environment.

Requirements include a High School Diploma or equivalent, at least 6 months of customer service experience, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service or sales experience preferred.
• Demonstrates process excellence and adherence to procedures.
• Proven ability to collaborate with team members and other departments.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.
• Support resolution of issues to meet performance goals.

Skills

Customer service

Active listening

Team collaboration

Problem-solving

Emotional intelligence

Critical thinking

Open-mindedness

Education

High School Diploma or equivalent

Tools

Windows-based systems

Job description

Teleperformance in the United States is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with a focus on swift, courteous resolutions. You will use a range of web-based tools to deliver a seamless customer experience in a high-velocity environment.

Requirements include a High School Diploma or equivalent, at least 6 months of customer service experience, and comfort with Windows-based systems.