Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance USA; Mississippi; Remote; USD 32,000 - 42,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a positive customer experience in a fast-paced environment.

Qualifications include a High School Diploma or equivalent, at least 6 months of customer service, 18+ years old, and 25 WPM typing.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service experience

Typing 25 wpm

18+ years

Desktop familiarity

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows-based systems

Job description

Teleperformance USA is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a positive customer experience in a fast-paced environment.

Qualifications include a High School Diploma or equivalent, at least 6 months of customer service, 18+ years old, and 25 WPM typing.