Remote Bilingual Spanish/English Customer Support Pro

Teleperformance; Montpelier (VT); Remote; USD 22,000 - 28,000; Full time

Job summary

Teleperformance in the United States seeks a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will use a suite of web-based tools to resolve questions, maintain confidentiality, and strive for first-call resolution while upholding excellent service standards.

Candidates should have at least 6 months of customer service experience, be 18+ years old, able to type 25 words per minute, and

Qualifications

• Six months of customer service experience minimum.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service experience

Typing 25 WPM

Windows-based systems

Communication skills

Sales experience

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance in the United States seeks a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will use a suite of web-based tools to resolve questions, maintain confidentiality, and strive for first-call resolution while upholding excellent service standards.

Candidates should have at least 6 months of customer service experience, be 18+ years old, able to type 25 words per minute, and