Remote Bilingual Spanish/English Customer Service Pro

Teleperformance; Elm (PA); Remote; USD 19,000 - 25,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with a commitment to professional service. The role emphasizes a high-velocity environment and rapid resolution of inquiries from a home-based setup across suitable states.

The ideal candidate has at least 6 months of customer service experience, can type 25 wpm, and is comfortable with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Typing 25 wpm

Windows-based systems

Excellent communication

Education

High School Diploma or equivalent

Job description

Teleperformance is seeking a Customer Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with a commitment to professional service. The role emphasizes a high-velocity environment and rapid resolution of inquiries from a home-based setup across suitable states.

The ideal candidate has at least 6 months of customer service experience, can type 25 wpm, and is comfortable with Windows-based systems.