Remote Bilingual Spanish/English Support Specialist

Teleperformance; Utah; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

Job summary

Teleperformance is seeking a Customer Support Specialist who will be a primary point of contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a positive customer experience in a fast-paced environment.

Applicants should have at least 6 months of customer service experience, the ability to type 25+ wpm, and comfort with Windows-based systems.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Skills

Customer service experience

Typing 25 wpm

Windows-based systems

Communication and listening

Flexibility with shifts

Problem solving

Sales experience (preferred)

Education

High School Diploma or equivalent

College degree preferred but not required

Job description

Teleperformance is seeking a Customer Support Specialist who will be a primary point of contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a positive customer experience in a fast-paced environment.

Applicants should have at least 6 months of customer service experience, the ability to type 25+ wpm, and comfort with Windows-based systems.