Remote Bilingual Spanish Customer Service Specialist

Talentify; Spring Valley (NV); Remote; USD 26,000 - 28,000; Full time

Benefits offered by this job

401K Match

Paid time off (PTO)

Paid training

Work from home

Job summary

Vimo is hiring Remote Customer Service Representatives to join our elite teams. The role focuses on delivering exceptional customer service, handling calls and online chats, and assisting customers in health insurance enrollment.

Training is paid and conducted remotely. A private workspace and a reliable wired internet connection are required for the training period and ongoing duties.

Qualifications

• Deliver the highest level of customer service experience consistently.
• Manage customer accounts and provide technical support.
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams

Responsibilities

• Deliver the highest level of customer service experience consistently.
• Manage customer accounts and provide technical support.
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Skills

Customer service

Technical support

Data entry

Online chat

Communication skills

Time management

Education

High School

Tools

CRM systems

Job description

Vimo is hiring Remote Customer Service Representatives to join our elite teams. The role focuses on delivering exceptional customer service, handling calls and online chats, and assisting customers in health insurance enrollment.

Training is paid and conducted remotely. A private workspace and a reliable wired internet connection are required for the training period and ongoing duties.