Remote Bilingual Senior Care Coordinator

Cardinal Health; Helena (MT); Remote; USD 29,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k

Job summary

Cardinal Health is seeking a remote Patient Support Specialist to manage benefit verification, coordination with providers and insurers, and patient guidance on coverage and costs. The role emphasizes a patient-first approach and strong communication across healthcare stakeholders.

Responsibilities include handling enrollments, documenting information, and ensuring one-call resolution. Requires 2-4 years in patient-facing roles and fluency in Spanish and English.

Qualifications

• Fluent in both Spanish and English is required.
• 2-4 years of industry experience with patient-facing or high-touch customer interaction preferred.
• Robust computer literacy including data entry and MS Office.
• Knowledge of Medicare/Medicaid/Commercial payer policies preferred.

Responsibilities

• Manage the entire care process from benefit verification to medication delivery, ensuring a great patient experience.
• Coordinate with physicians, specialty pharmacies and insurers to ensure timely access to services.
• Assist with insurance, prior authorization and appeal requirements.
• Explain plan coverage and out-of-pocket costs to patients and guide appeals when needed.
• Provide guidance on payer landscapes and reimbursement processes.

Skills

Spanish and English fluency

Customer-facing experience

Interpersonal & communication skills

Data entry/MS Office

Education

High School diploma or equivalent

Job description

Cardinal Health is seeking a remote Patient Support Specialist to manage benefit verification, coordination with providers and insurers, and patient guidance on coverage and costs. The role emphasizes a patient-first approach and strong communication across healthcare stakeholders.

Responsibilities include handling enrollments, documenting information, and ensuring one-call resolution. Requires 2-4 years in patient-facing roles and fluency in Spanish and English.