Remote Spanish/English Senior Patient Access Coordinator

Cardinal Health, Inc.; Northern (KY); Hybrid; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Job summary

Cardinal Health, Inc. is seeking a remote Patient Care Specialist to manage the end-to-end care process from benefit verification to medication delivery, ensuring an exceptional patient experience.

You will conduct benefit verifications, coordinate with physicians, pharmacies, and insurers, assist with prior authorizations and appeals, and help patients understand coverage and out-of-pocket costs. The role requires bilingual English/Spanish, strong communication, and the ability to work

Qualifications

• 2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred.
• Fluent in both Spanish and English required.
• Knowledge of Medicare (A, B, C, D), Medicaid & Commercial payers policies and guidelines for coverage preferred.
• Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.
• Robust computer literacy skills including data entry and MS Office-based software programs.
• Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred.
• Excellent written and oral communication, mediation, and problem-solving skills.

Responsibilities

• Manage the entire care process with urgency from benefit verification to medication delivery, ensuring an exceptional patient experience.
• Conduct benefit verifications and collaborate with physicians, specialty pharmacies, and insurance companies for seamless care and timely access.
• Assist in obtaining insurance, prior authorization, and appeal requirements and outcomes.
• Help patients understand their insurance plan coverage, including out-of-pocket costs, and guidance on appeals if needed.
• Resolve patient questions and any representative for the patient’s concerns regarding status of their request for assistance.
• Demonstrate expertise in payer landscapes and insurance processes including Medicare, Medicaid, Managed Care, and Commercial plans.
• Process enrollments via fax, phone, and electronically.
• Scrutinize forms and supporting documentation for missing or new information and input into the database.
• Receive inbound calls from patients, healthcare providers, SPs, and customers with a goal of one-call resolution.

Skills

Fluent in English and Spanish

Excellent written and oral коммуника?

Education

High School diploma or equivalent

Tools

MS Office

Job description

Cardinal Health, Inc. is seeking a remote Patient Care Specialist to manage the end-to-end care process from benefit verification to medication delivery, ensuring an exceptional patient experience.

You will conduct benefit verifications, coordinate with physicians, pharmacies, and insurers, assist with prior authorizations and appeals, and help patients understand coverage and out-of-pocket costs. The role requires bilingual English/Spanish, strong communication, and the ability to work