Bilingual Senior Care Coordinator (Spanish/English) Remote

Cardinal Health; Cheyenne (WY); Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Job summary

Cardinal Health Sonexus Access and Patient Support is hiring to manage the care process from benefit verification to medication delivery, ensuring an exceptional patient experience. You will collaborate with physicians, specialty pharmacies, and insurers to secure timely access to services and handle prior authorizations and appeals as needed.

The role requires bilingual fluency in English and Spanish, 2-4 years of patient-facing experience, and strong communication skills.

Qualifications

• 2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred.
• Fluent in both Spanish and English required.
• Previous Hub or Patient Support Service experience preferred.
• High School diploma or equivalent preferred.
• Knowledge of Medicare, Medicaid & Commercial payers policies and guidelines for coverage, preferred.
• Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.
• Robust computer literacy skills including data entry and MS Office-based software programs.
• Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges preferred.
• Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers

Responsibilities

• Manage the entire care process with a sense of urgency from benefit investigation/verification to medication delivery, ensuring an exceptional patient experience
• Conduct benefit verifications and collaborate with various healthcare providers, including physicians, specialty pharmacies, and insurance companies, to ensure seamless coordination of patient care and timely access to necessary services
• Assist in obtaining insurance, prior authorization, and appeal requirements and outcomes
• Help patients understand their insurance plan coverage, including out-of-pocket costs, and provide guidance on the appeals process if needed
• Resolve patient’s questions and any representative for the patient’s concerns regarding status of their request for assistance
• Demonstrate expertise in payer landscapes and insurance processes. Remain knowledgeable about long and short-range changes in the reimbursement environment including Medicare, Medicaid, Managed Care, and Commercial medical and pharmacy plans while planning for various scenarios that may impact prescribed products
• Process enrollments via fax, phone, and electronically as needed
• Scrutinize forms and supporting documentation thoroughly for any missing information or new information to be added to the database
• Receive inbound calls from patients, healthcare provider offices, SPs, and customers, striving for one-call resolution

Skills

Fluent English

Fluent Spanish

Education

High School diploma or equivalent

Tools

MS Office

Job description

Cardinal Health Sonexus Access and Patient Support is hiring to manage the care process from benefit verification to medication delivery, ensuring an exceptional patient experience. You will collaborate with physicians, specialty pharmacies, and insurers to secure timely access to services and handle prior authorizations and appeals as needed.

The role requires bilingual fluency in English and Spanish, 2-4 years of patient-facing experience, and strong communication skills.