Remote Bilingual Sales Advisor (English/Spanish)

Smart Start, Inc.; Coppell (TX); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Birthday & Anniversary bonus

Company discounts

Legal services

Disability coverage

Job summary

Smart Start, Inc. is seeking a Sales Program Advisor for a fully remote role serving nationwide bilingual English/Spanish customers. You will manage inbound and outbound calls, promote Interlock products, and deliver exceptional service to clients.

This full-time, non-exempt position offers hourly pay plus uncapped commissions and incentives, with a comprehensive health plan and a 40-hour work week. You will build relationships, conduct follow-up, and stay informed on industry trends while

Qualifications

• Bilingual proficiency in English and Spanish required, and qualifies for additional compensation.
• High school diploma or equivalent required.
• Bachelor’s degree in a related field or equivalent professional experience is preferred.
• Minimum of 6 months of relevant experience in sales, customer service, or call center environments.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Familiarity with CRM software and sales tracking tools.
• Strong verbal and written communication skills with a professional demeanor.
• Excellent attention to detail and ability to multitask with a sense of urgency.
• Adaptable and resourceful in fast-paced, dynamic environments.
• Courteous, confident, and collaborative interpersonal skills.
• Self-awareness and the ability to read and respond to audience needs.
• Understanding of industry trends and competitor offerings is preferred.

Responsibilities

• Engage inbound and outbound callers using a consultative sales approach to promote and sell Interlock products, programs, and services.
• Provide accurate product and service information, address inquiries, and resolve client concerns with professionalism and efficiency.
• Identify and pursue new sales opportunities through networking, referrals, and cold calling.
• Build and maintain strong relationships with clients to encourage repeat business and customer loyalty.
• Conduct follow-up calls and manage correspondence to resolve issues and ensure client satisfaction.
• Collaborate with internal teams and external partners to ensure seamless service delivery and uphold our reputation in the alcohol-monitoring industry.
• Escalate and route issues appropriately while maintaining detailed records in CRM and other systems.
• Gather and manage data across multiple technology platforms and handle documentation using standard office equipment.
• Prepare and deliver compelling sales presentations tailored to client needs.
• Stay informed on industry trends and competitor offerings through market research.
• Adhere to company policies, procedures, and confidentiality standards.
• Provide general Care Center support and perform other duties as assigned.

Skills

Bilingual English and Spanish

Sales experience

Communication skills

Customer service

Education

High school diploma or equivalent

Bachelor’s degree in related field preferred

Tools

Microsoft Office Suite

CRM software

Sales tracking tools

Job description

Smart Start, Inc. is seeking a Sales Program Advisor for a fully remote role serving nationwide bilingual English/Spanish customers. You will manage inbound and outbound calls, promote Interlock products, and deliver exceptional service to clients.

This full-time, non-exempt position offers hourly pay plus uncapped commissions and incentives, with a comprehensive health plan and a 40-hour work week. You will build relationships, conduct follow-up, and stay informed on industry trends while