Bilingual Pharmacy Tech Support — Remote (11a–8p ET)

Lifelancer Ltd; United States; Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a 100% remote Bi-lingual Pharmacy Tech Rep to support patients, pharmacies and medical professionals from home. You will provide payment assistance solutions, such as co-pay cards or vouchers, and handle program eligibility and claim explanations.

The role is full-time, requires a Pharmacy Technician background, HIPAA certification, and call center experience; English/Spanish bilingual. Shifts include 8:00 am–5:00 pm EST through 11:00 am–8:00 pm EST.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience required.
• HIPAA certified.
• Call center experience required (3+ years preferred).
• Experience in medical claim processing is a plus.
• Bi-lingual (English/Spanish).

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
• Quickly assess the user’s issue and provides first level support for problem resolution
• Document information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area
• Recognize operational challenges and suggest recommendations to management, as necessary
• Ability to work 40 hours per week under moderate supervision
• Multiple shifts available: 8:00 am - 5:00 pm EST 9:00 am - 6:00 pm EST 10:00am - 7:00pm EST 11:00 am - 8:00pm EST

Skills

Bi-lingual (English/Spanish)

Call center experience

HIPAA certified

Education

High School Diploma or equivalent

Pharmacy Technician experience

Job description

IQVIA is seeking a 100% remote Bi-lingual Pharmacy Tech Rep to support patients, pharmacies and medical professionals from home. You will provide payment assistance solutions, such as co-pay cards or vouchers, and handle program eligibility and claim explanations.

The role is full-time, requires a Pharmacy Technician background, HIPAA certification, and call center experience; English/Spanish bilingual. Shifts include 8:00 am–5:00 pm EST through 11:00 am–8:00 pm EST.