Remote Bilingual Personal Injury Case Manager

Job Duck, LLC; United States; Remote; USD 14,000 - 15,000; Full time

Job summary

Job Duck is seeking a bilingual Personal Injury Case Manager to support clients through their legal journey. You will coordinate medical records, insurance details, provider billing, and all case documentation while maintaining proactive communication with attorneys and paralegals.

Ideal candidates are fluent in English and Spanish, have experience in personal injury case management, and can manage high-volume calls in a remote setting.

Qualifications

• Full professional fluency in English and Spanish is required.
• Prior experience in personal injury case management, legal support, insurance coordination, or a related role is preferred.
• Experience communicating with clients, medical providers, healthcare facilities, and insurance companies.
• Ability to manage approximately 30 mixed inbound and outbound calls per day.
• Availability to work Monday through Friday from 8:30 AM to 5:00 PM Pacific Time.
• Familiarity with legal case management systems, CRM platforms, and electronic document management tools is preferred.
• Reliable internet connection and a professional remote work environment.

Responsibilities

• Take ownership of assigned follow-ups and complete responsibilities with minimal supervision.
• Collaborate with attorneys, paralegals, and other team members to keep cases moving forward.
• Escalate urgent concerns, case delays, or documentation issues to the appropriate legal team member.
• Provide attorneys and paralegals with timely updates regarding case progress, documentation, coverage information, balances, and relevant findings.
• Support post-intake file development by gathering and organizing required case information.
• Assist with property damage coordination for auto accident cases when required.
• Track outstanding balances after clients complete medical treatment.
• Coordinate billing matters with medical providers to promote accurate and timely processing.
• Track medical record requests and update internal case files with accurate status information.
• Follow up persistently on outstanding medical records, bills, and incomplete documentation.
• Request medical records, bills, and supporting documentation from medical providers and healthcare facilities.
• Handle approximately 30 mixed inbound and outbound calls per day with clients, medical providers, healthcare facilities, and insurance representatives.
• Adapt to evolving procedures and expanded responsibilities as the position grows.
• Maintain proactive, empathetic, and professional communication while balancing compassion with appropriate assertiveness.
• Document client, provider, and insurance communications accurately.
• Prepare and send letters of representation.
• Identify missing or incomplete documents and conduct timely follow-up with the appropriate parties.
• Use RingCentral to manage professional communications with clients and external parties.
• Maintain complete, organized, accurate, and confidential electronic case files.
• Serve as the main point of contact for clients, provide timely case updates, and maintain consistent communication throughout the case lifecycle.
• Verify insurance coverage details and document findings within the appropriate internal systems.

Skills

Bilingual English and Spanish

Personal injury case management

Client relationship management

Medical records coordination

Insurance coverage verification

Medical provider communication

Billing and balance tracking

Property damage coordination

Tools

RingCentral

Job description

Job Duck is seeking a bilingual Personal Injury Case Manager to support clients through their legal journey. You will coordinate medical records, insurance details, provider billing, and all case documentation while maintaining proactive communication with attorneys and paralegals.

Ideal candidates are fluent in English and Spanish, have experience in personal injury case management, and can manage high-volume calls in a remote setting.