Remote Bilingual Personal Injury Case Coordinator

HireHawk Inc.; California; Hybrid; USD 17,000 - 18,000; Full time

Job summary

HireHawk Inc. in the United States seeks a Remote Personal Injury Case Management support professional to assist pre-litigation teams with treatment coordination and client communications.

You will handle English- and Spanish-speaking clients, coordinate medical appointments, maintain case notes in the cloud-based system, and escalate issues to Case Managers as needed. This role requires strong organization and the ability to work remotely with minimal supervision.

Qualifications

• 1-3 years or more of hands-on U.S. personal injury case management experience.
• Direct personal injury experience is required; general administrative experience alone is not sufficient.
• Previous experience supporting California personal injury cases.
• Working knowledge of personal injury workflows, medical treatment coordination, and insurance claims, including experience communicating with clients, medical providers, and insurance representatives.
• Experience using legal case management software to maintain accurate case notes, documents, and follow-up tasks.
• Strong organization and follow-through, with the ability to prioritize multiple cases, resolve routine administrative issues, and work remotely with minimal supervision.
• Nice to Have: Pre-litigation experience supporting Case Managers with large caseloads.
• Nice to Have: Familiarity with California-specific personal injury concepts, including Proposition 213.
• Nice to Have: Experience retrieving medical records, requesting billing documentation, and supporting demand preparation.
• Nice to Have: Understanding of bodily injury claims, insurance coverage verification, and policy limits.
• Nice to Have: Familiarity with cloud-based case management systems and paperless law firm workflows.

Responsibilities

• Keep assigned pre-litigation cases progressing by tracking daily priorities, completing follow-ups, and supporting Case Managers with outstanding action items.
• Keep English- and Spanish-speaking clients informed about case updates, medical appointments, and treatment progress through clear, empathetic communication.
• Coordinate medical appointments, referrals, MRIs, injections, and other recommended treatments under the direction of the assigned Case Manager.
• Help clients stay on track with recommended treatment by following up on appointment attendance and flagging missed visits or treatment gaps.
• Keep case files complete by requesting medical records, billing statements, treatment updates, and outstanding documentation from providers.
• Move insurance-related follow-ups forward through policy searches, coverage verification, and communication with insurance adjusters.
• Maintain reliable case histories through accurate notes, organized documentation, and current task updates in the firm's cloud-based case management system.
• Surface potential delays by monitoring pending tasks and unanswered requests, escalating concerns to the assigned Case Manager.
• Give the demand preparation team organized, accessible medical records, bills, insurance documentation, and supporting case materials.
• Keep case handoffs coordinated across Case Managers, attorneys, medical records staff, and demand preparation personnel.

Skills

Bilingual English and Spanish

Excellent written and verbal

Strong organizational skills

Remote work ability

Communication with clients

Tools

Legal case management software

Job description

HireHawk Inc. in the United States seeks a Remote Personal Injury Case Management support professional to assist pre-litigation teams with treatment coordination and client communications.

You will handle English- and Spanish-speaking clients, coordinate medical appointments, maintain case notes in the cloud-based system, and escalate issues to Case Managers as needed. This role requires strong organization and the ability to work remotely with minimal supervision.