Remote Bilingual Patient Scheduling & Support Specialist

Towson; United States; Remote; USD 22,000 - 30,000; Full time

Job summary

Towson is seeking a Customer Service Representative for a fully remote role. You will serve as the first point of contact for patients, handling inbound calls, scheduling appointments, and answering questions about services and insurance.

You will collaborate with care teams to ensure patients feel heard, respected, and well served. The role requires excellent communication, independent remote work, and a strong commitment to patient privacy.

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to work independently in a remote environment
• HIPAA privacy compliance and patient confidentiality
• Availability to work full-time, including occasional evenings or weekends
• Bilingual English/Spanish strongly preferred

Responsibilities

• Handle inbound calls and schedule appointments
• Answer questions about services and insurance
• Provide compassionate support to help patients access care
• Coordinate with care teams to ensure patients feel heard and well served

Skills

Communication skills

Remote work ability

Data entry accuracy

HIPAA privacy compliance

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Email

Scheduling workflows

Job description

Towson is seeking a Customer Service Representative for a fully remote role. You will serve as the first point of contact for patients, handling inbound calls, scheduling appointments, and answering questions about services and insurance.

You will collaborate with care teams to ensure patients feel heard, respected, and well served. The role requires excellent communication, independent remote work, and a strong commitment to patient privacy.