Remote Bilingual Care Scheduler & Translator

Hero Practice Services; Colorado Springs (CO); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO

Paid holidays

Job summary

Hero Practice Services is seeking a Bilingual Care Scheduling Coordinator to convert calls of non-English speaking patients into appointments through a compassionate, educational experience that supports overall patient health. This remote role requires a professional, patient-focused approach and strong language and scheduling skills.

Responsibilities include scheduling, translating conversations, responding to inquiries, and ensuring high-quality call outcomes.

Qualifications

• At least one year of customer service or call center experience.
• Demonstrated experience with Windows.
• Ability to work a flexible schedule.

Responsibilities

• Schedule appointments requested and agreed to by the patient or responsible party.
• Translate conversation and documents in English from a foreign language.
• Answer all inbound calls and complete required outbound phone calls, emails, or chats in an attentive and professional manner.
• Answering patient inquiries, translate patient/company needs, and solve patient issues.
• Resolve customer support problems.
• Take ownership over call quality, utilizing reference materials and tools, scripting, etc. to ensure positive outcomes.

Skills

Customer service

Call center experience

Windows

Tools

Windows

Job description

Hero Practice Services is seeking a Bilingual Care Scheduling Coordinator to convert calls of non-English speaking patients into appointments through a compassionate, educational experience that supports overall patient health. This remote role requires a professional, patient-focused approach and strong language and scheduling skills.

Responsibilities include scheduling, translating conversations, responding to inquiries, and ensuring high-quality call outcomes.