Remote Bilingual Health Care Support Rep

State Collection Service, Inc.; Idaho; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life and Disability Insurance

401K with employer match

HSA/FSA

7 paid holidays

Wellness programs

Equipment provided

Job summary

State Collection Service, Inc. is seeking a Health Care Customer Service Representative for a remote position in the United States. The role handles inbound/outbound calls about insurance, billing, and payments, with bilingual support available.

Must be able to work evenings and Saturdays as required and have 1+ year in a call center or customer service setting. Remote work requires consistent internet and camera usage during training and shifts.

Qualifications

• 1+ years’ experience in a call center or customer service role.
• Knowledge of medical terminology, patient billing or healthcare administration preferred.
• Willingness to work evening and Saturday shifts as required.

Responsibilities

• Handle inbound and outbound calls to resolve billing and payment issues.
• Provide information requests in a professional, thorough manner.
• Follow client-specific protocols and policies.
• Support bilingual calls when needed.
• Ensure cameras are used during training and per team expectations.

Skills

Call center experience

Customer service

Bilingual (EN/ES) support

Job description

State Collection Service, Inc. is seeking a Health Care Customer Service Representative for a remote position in the United States. The role handles inbound/outbound calls about insurance, billing, and payments, with bilingual support available.

Must be able to work evenings and Saturdays as required and have 1+ year in a call center or customer service setting. Remote work requires consistent internet and camera usage during training and shifts.