Remote Bilingual Patient Financial Services Lead

Inova; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement matching

Tuition and Student Loan Assistance

Mental Health Support

Flexible work schedules

Job summary

Inova Health is seeking a Patient Financial Services Representative 4 for a remote position. The role involves managing claims, ensuring timely submission, and providing exceptional customer support to patients.

Ideal candidates will have experience in finance or customer service, ideally bilingual. Inova offers comprehensive health benefits, retirement plans, and educational assistance.

Join a leading nonprofit healthcare provider dedicated to quality and patient experience.

Qualifications

• 3 years of experience in revenue cycle, finance, customer service, or data analytics.
• Bilingual (English and Spanish) strongly preferred to support a diverse patient population.
• Experience handling complex billing inquiries and claims processing.

Responsibilities

• Ensure all clean claims are submitted the day they are received.
• Resolve complex issues through coordination with team members and departments.
• Document account activity in HealthQuest and TRAC accurately.

Skills

Bilingual (English and Spanish)

Customer service

Data analytics

Finance

Revenue cycle

Education

Diploma or additional 3 years of experience

Tools

EPIC

Job description

Inova Health is seeking a Patient Financial Services Representative 4 for a remote position. The role involves managing claims, ensuring timely submission, and providing exceptional customer support to patients.

Ideal candidates will have experience in finance or customer service, ideally bilingual. Inova offers comprehensive health benefits, retirement plans, and educational assistance.

Join a leading nonprofit healthcare provider dedicated to quality and patient experience.