Patient Financial Services Representative 4

Inova Health System; Virginia (MN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement match 5%

Education assistance

Mental health support

Flexible work schedules

Job summary

Inova Health System is seeking a dedicated Patient Financial Services Representative 4 to join our team. This full-time role runs Monday through Friday, 8:00 AM to 4:30 PM, supporting the revenue cycle and patient accounts departments in a fast-paced hospital setting.

You will resolve complex billing issues, coordinate with multiple departments, and ensure timely submission of clean claims with required attachments. Strong customer service and teamwork are essential in this vital role.

Qualifications

• Associate degree or 3 years of relevant experience required.
• 3 years of experience in revenue cycle, finance, customer service or data analytics preferred.

Responsibilities

• Submit all clean claims the same day they are received with attachments.
• Resolve complex issues by coordinating with team members and other departments.
• Review claims and identify corrections or resolutions within 24 hours of receipt.
• Handle high-dollar accounts and provide proactive follow-up per protocol.
• Work with payer reports and rejection files, staying aligned with payer requirements and hospital policies.
• Follow directions from management and support teammates in the supervisor's absence.
• May perform additional duties as assigned.

Skills

Customer service

Revenue cycle

Attention to detail

Cross-functional collaboration

Education

Associate Degree

Job description

Inova Health is looking for a dedicated Patient Financial Services Representative 4 to join the team. This role will be Full-Time Monday through Friday 8:00AM to 4:30PM

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Job Responsibilities

• Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.
• Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.
• Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.
• Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.
• Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures.
• Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.
• May perform additional duties as assigned.

Additional Requirements

• Education - Associate Degree or an additional three years of experience appropriate to the position under consideration.
• Experience - 3 years of experience in revenue cycle, finance, customer service or data analytics